All cancellation requests must be submitted to Project Management Office (PMO) of Moneris. You may submit your cancellation requests by e-mail. Your request will not be considered valid unless and until you receive confirmation from our Project Management Office. We take minimum 2 weeks to process the cancellation request. Cancellation of project is based on service level agreement, as agreed with you while starting the project. Once project is released for beta delivery, cannot be canceled. In event of cancellation of project mutually decided between you &Cursor Care INC, you have to pay for efforts invested in project up to date of cancellation. Source Code, Design or any other material related to project will not be delivered if payment is not settled by you.
We are in service business and doesn't have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are in form of designs file, software code & compiled application. These deliverable are delivered to you in form of electronic files using our collaboration tool or email. Thereafter you have to save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date Cursor Care INC can re-deliver the electronic files to you, thereafter Cursor Care INC doesn't owe the responsibility.